Info

FAQS

Where is GRAFF located?
GRAFF is headquartered in Milwaukee, WI with offices throughout Europe.

Where are GRAFF products manufactured?
All GRAFF products are manufactured in the US and Europe. GRAFF is a true, vertically-integrated manufacturer, unlike many other faucet companies. We own our own ISO 9001 certified manufacturing facilities for a high standard of quality.

Where can I purchase your products?
GRAFF products are sold in plumbing showrooms worldwide. Use our showroom locator to find the closest location.

Where can I find technical information for my product?
All technical documents are available on our website by searching for the product number. Easily download, save and print documents by clicking here to access our product search tool.

Where can I find my product’s model number?
Model numbers can be found on your product’s box or in the installation manual. If your product box or manual is unavailable but you know the collection name, please search for the collection name using our product search tool and visually choose your product from the list of images.

What is a "pressure-balancing" tub and shower?
A pressure-balancing tub or shower balances incoming hot and cold water pressure to compensate for water flow fluctuations. Balancing the water flow keeps temperatures constant and comfortable, within ±3°F of the original temperature setting, despite other demands such as flushing the toilet or starting the washing machine.

When should I use a pressure balance valve (PBV) or thermostatic valve?
US plumbing codes dictate that showers be constructed with either a pressure balance valve or a thermostatic valve.  Both valves are safe to use, and your decision should be based on what your needs are. Pressure balance valves are most commonly used in guest bathrooms or bathrooms with smaller shower systems.  The temperature needs to be adjusted each time you use the shower. Thermostatic valves are a better solution especially when more water flow is needed.  With this type of valve, you can select the temperature and the valve keeps the mixed water temperature constant. Each time you turn on your valve it automatically adjusts to the preset desired temperature.

How do I clean my faucet?
When cleaning and polishing your faucet, we recommend using nonabrasive dish soap and water. It's always best to use water and a soft cloth. Never use abrasive cleaners, sponges, acids or other solvents.

If I have a question during installation who do I call?
Please call the GRAFF technical support department at 800-954-4723.

Does GRAFF manufacture any faucets with living finishes?
GRAFF’s Unfinished Brass (UB) finish is considered a living finish intended to change in appearance over time.

Is there a warranty on GRAFF products?
Yes. A limited lifetime warranty.
Click here for GRAFF's full North America Signature Warranty.
Click here for GRAFF's full North AMerica Desideri Warranty.

What is Sleek-Stone®?
Sleek-Stone® is a stone composite material comprised of 75% dolomitic minerals bonded with a unique resin to produce a naturally beautiful and durable material. Dated over 500 million years, dolomite can be found around the world, specifically in The Dolomites, a mountain range in northeastern Italy and part of the Italian Alps. After extensive research, GRAFF employed state-of-the-art casting technology and artisanal processes to create sophisticated products designed to endure on the molecular level.

How durable is Sleek-Stone®?
Sleek-Stone® is made from high-quality materials making it scratch resistant, stain resistant, UV resistant, surface abrasion resistant, impact resistant and thermal shock resistant. These properties, along with bein nonporous, allow for easy maintenance and a long-lasting product.  

What finishes and colors are available for your bathrubs and sinks?
Sleek-Stone® is available in gloss or matte white finishes.

Are Sleek-Stone® surfaces repairable?
Sleek-Stone® is scratch resistant, however for small scratches a 400-grit sandpaper and water can be used on the matte finish and a polishing compound similar to those used for automobiles can be used on the gloss finish. GRAFF also offers a repair kit for deeper scratches. See GRAFF's repair instruction video. 

How can I clean my Sleek-Stone® bathtub or sink?
Sleek-Stone® is easy to clean and maintain. Surfaces should be regularly cleaned with a damp cloth and a mild cleaner. Abrasive cleaning products should not be used including products containing soda lye, acetone, methanol or various agents containing dye.